Tag: axes
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Trade Republic axes customer service chatbots, replaces them with over 1,000 humans
In a world of finance, where automation, AI and chatbots are becoming more commonplace, Germany’s most valuable startup is taking the opposite path. Trade Republic, which is valued at €12.5 billion, is ditching its customer service AI chatbots and replacing them with more than 1,000human customer service agents to ensure that customers can speak to read more
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