Tag: customer
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Trade Republic axes customer service chatbots, replaces them with over 1,000 humans
In a world of finance, where automation, AI and chatbots are becoming more commonplace, Germany’s most valuable startup is taking the opposite path. Trade Republic, which is valued at €12.5 billion, is ditching its customer service AI chatbots and replacing them with more than 1,000human customer service agents to ensure that customers can speak to read more
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Feedelity raises €510K to turn customer feedback into action
Ghent-based startup Feedelity has raised €510,000 to support its next phase of growth, in an investment round backed by private investors including Gilles Mattelin and Jorn Vanysacker (Henchman), Wouter Fransoo (Delaware), Robbrecht Delrue (Smartendr), and the venture funds Newschool VC and Scalefund. Processing a single customer review takes companies several minutes on average, and hospitality read more
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AI customer support agent startup GetVocal raises $26M
A Paris-headquartered startupwhich develops AI agents for businesses to use in customer supporthas raised $26m and says it’s working with big-name brands such as Vodafone and Deutsche Telekom. The Series A funding round in GetVocal was led by Creandum, the Nordic VC firm, with participation from Austrian VC Speedinvest and Elaia, the French deeptech VC. read more
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